Shipping policy

Shipping

For continental US: Free shipping on orders from $ 50 and up to continental US States. We are not offering shipment to e.g. Alaska, Hawaii, American Samoa and others.

For the UK: Free shipping for orders from £ 50. We are delivering with Royal Mail Tracked 24 to Mainland UK which are: England, Wales, Nothern Ireland and Scotland. 

For continental Europe: Free shipping to several countries in the EU for orders from 50.- Euro. We are delivering with DHL Parcel Connect to Germany, Austria, Denmark, Finland, Belgium, France, Netherlands, Italy and Spain (August 2023). Longer delivery times in November and December 2023! It might take up to 3 working days until we can ship your order. The delivery times to your home adress is 3-7 working days from shipping, depending on your home adress. 

For Sweden: Free Shipping form 500 SEK. Packages are delivered to the closest DHL Service Point to your delivery adress. Smaller shipments are sent with Postnord. Longer delivery times in November and December 2023! It might take up to 3 working days until we can ship your order. The delivery times to your home adress is 3-5 working days from shipping, depending on your home adress. 

Returns

If you change your mind and want to cancel your order you can do that within 14 days after delivery of the products. Please contact us to get a return-label. 

Rules for Christmas gifts 2023: Right now, the open purchase is valid until 24 January 2023 on all purchases made from 16 November 2023. If the Christmas gift is not as appreciated as you had hoped, you are welcome to return an unused machine and get a refund. Always contact us before sending anything back to us.

Claims

If there is something wrong with your machine, please do not hesitate to contact us. For all guarantee-issues Tormek will pay for the shipping cost and you will get a label from us.